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Blind couple’s anger as taxi refuses guide dog

By Staf Newsletter  |  Posted: November 25, 2010

APPLALLED . . . Ernest Dix and his guide dog Blake were refused access to a taxi.

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A BLIND couple were “disgusted” to be turned away by a Stafford taxi driver because of their award-winning guide dog.

Doreen and Ernest Dix were refused entry to a cab parked at the pick-up point behind Stafford market last week.

The Great Haywood pensioners claim the driver did not want Blake, the current West Midlands guide dog of the year, in his cab.

This contravenes the Disability Discrimination Act (DDA) 2005 and can land offenders a £1,000 fine unless they certify they have a dog allergy.

Mrs Dix, 71, said this was the first time her golden retriever-labrador cross had been rejected from a taxi.

She said: “I can barely see, but saw the driver wave his hands and say ‘no, no, no’ as we approached his cab.

“We were both very upset and were made to feel really small, but just got the next taxi in the end. “We’re moving to Stafford soon and this is a very poor start indeed.” Eight-two-year-old Mr Dix, whose eyesight is worse than his wife’s, was “appalled” by the driver’s behaviour.

He said: “I’ve been registered blind for 28 years and have never been discriminated against by a taxi driver before this.

“If he isn’t willing to pick up certain people, then he shouldn’t be in a queue of taxis earmarked for shoppers.

“The driver we eventually used agreed it was appalling it made me feel like a second-class citizen.” Seven-year-old Blake won his award last year in recognition of loyal service to his owners.

Mrs Dix told the Newsletter how clever Blake is.

She said: “If you get off the bus and say ‘take us to the bank’, he’ll guide you straight there.

“He then knows to wait in the queue until a cashier calls you over. He’s as good as gold.” In recent years, there have been reports of Muslim drivers refusing the blind due to their doctrine’s assertion that dogs are unclean.

However, the DDA does not consider this an excuse.

Mr and Mrs Dix do not know the name of the driver or firm involved.


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  • Staf Newsletter  |  February 01 2012, 7:55PM

    I agree 100% We had better keep specking up for for is right. Be brave and be bold.

  • Staf Newsletter  |  November 26 2010, 7:24PM

    Since the guide dog appears to be ten times smarter and more humane than the taxi driver, I suggest the taxi driver to be stripped of his citizenship (if he has one) and expulsed, and his citizenship to be given to the dog instead.

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