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Daughter's fury at hospital complaint delay

By Staf Newsletter  |  Posted: January 08, 2013

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STAFFORD Hospital has apologised to a distraught daughter who has been waiting months for her concerns about her late father's care to be addressed.

Liz Lee's father John Ryan died in April last year, four days after having surgery for a fractured hip.

The 81-year-old had cancer of the throat.

At his inquest in July Mrs Lee said her father, from Sandon Road, had been left in soiled clothing and water had been left out of reach.

Coroner Andrew Haigh said the hospital had given "poor nursing care”.

Mrs Lee complained to the hospital and met representatives at her home to discuss her concerns.

She has now referred the matter to the Parliamentary and Health Service Ombudsman and is making a further complaint to the hospital about the lack of communication and the delay.

"I still haven't had a response from the hospital. I have been calling them consistently," she said.

"This has gone on since the end of July when the complaints manager came to see me at home and I had an acknowledgement letter.

"I sent them a letter before Christmas and I spoke to them in early December. They were going to respond about the delay but I never got anything and I've had enough of being fobbed off."

She added: "They told us they would get a full response to my complaint by October 11 or as soon as possible.

"We are now into January and I have had a couple of letters apologising for the delay."

Mrs Lee asked for her father's medical records.

She said: "I still haven't had a report from the hospital outlining areas of concern.

"It's disgusting. This is not just about my dad - it's about the nursing care, the appalling nursing care that went on in that hospital."

Since the Newsletter contacted the hospital, staff have responded to Mrs Lee.

Colin Ovington, director of nursing at Mid Staffordshire NHS Foundation Trust, said: "I would like to apologise to Mrs Lee for the delay in getting a full response to the issues she raised about the care of her father John Ryan.

"Our complaints team had kept in touch with Mrs Lee to let her know that the reasons for the delays but I quite understand her frustration.”

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