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Long-term patient praises hospital

By Staf Newsletter  |  Posted: February 17, 2013

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A PATIENT treated at Stafford Hospital for nearly a quarter of a century says he has never been treated with anything but care, dignity and respect.

 

Tony Smith, 61, said he had been living in Stafford since 1988 and suffering from Crohn’s disease - a debilitating long-term condition predominately affecting the gastro-intestinal tract - for thirty years.

 “Over those years I’ve had around 20 operations and most of those surgical procedures were carried out at Stafford Hospital between 1999 and 2011,” he said. “I have been an inpatient in Stafford Hospital at least four times every year since 1988.

 “I have also spent time on most of the wards at the hospital in that time and I can honestly say that I’ve always received very good treatment at the hands of excellent doctors and nursing staff and I was always treated with care, respect and dignity.

 Mr Smith, who has had nine bowel surgery operations for his condition and estimates he has been in the hospital between 80 and 100 times, said he had met hundreds of other patients in his time and had never come across anyone who had a bad word to say about the treatment they had received.

 “Obviously there must have been problems a few years ago, but all I find at the hospital is excellent treatment provided for the people of Stafford and outlying areas.

 “I would also say the A&E department has improved 100% over the last few years,” he said. “I have been in there more than a few times and it’s a pity it’s now not open 24 hours a day.”

 “Obviously things have gone on in the past that weren’t right but I couldn’t have asked for better care in my time there.”

Mr Smith also thanked Dr Susan Knight and her colleagues at Browning Street surgery whose care he said had been exemplary over the years.

He added: “I would like to say to all the people who are boycotting Stafford Hospital at the moment they should stop and think because Stafford Hospital is one of the safest in the Midlands right now."

 

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2 comments

  • StaffordSally  |  February 19 2013, 5:30PM

    I am pleased that Mr Smith is satisfied with the care he received at the hospital. Sadly, many patients are still frightened of being admitted, due to past experiences and recent horror stories. I have, however received excellent tratment on two occasions at Cannock hospital. My response to the readers who wrote letters re the hospital last week: Stafford hospital MUST remain open,(including A & E), but ALL patients are entitled to compassionate, skilled and hands on care. Even one mistake is not acceptable. Readers who continue to critisise Julie Bailey obviously did not lose a loved one, and should be grateful to her for highlighting the appalling standard of care at the hospital. It is thanks to Julie and her group that incompetent staff have been identified and their performance is being investigated and the standard of care has improved. Julie has been to hell and back since 2007 and I applaud her determination to expose the unacceptable standard of care which so many patients received. Following the Francis report by Mrs Hill Tout has admitted “There are many valuable lessons to be learnt"...and they would learn from the 290 recommendations. I would suggest ALL the recommendations should be basic common sense to anyone employed in a hospital, especially at management level. None of the recommendations are rocket science! Re the increased infection rates, I fail to understand why ward staff are allowed to travel to work in their uniforms. Basic hygeine standards should be addressed immediately. Attacking the hospital is not the way forward, but management must not become complacant. It is their role to train and motivate staff so that ALL patients receive a quality of care beyond their expectations.

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  • Staf Newsletter  |  February 18 2013, 7:53PM

    Our elderly parents would echo the sentiments. They regularly attend Cannock and Stafford Hospitals with their various ailments and surgical operations. They are remarkable and never have any complaints about either Hospital. The one worry that hangs over them is the fact that they might have to go to North Staffs for any treatment, with an 80 mile round trip it is extremely worrying when you are ill to have that thought in your head.

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