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Mid Staffs board apologise 'unreservedly' for failings

By Staf Newsletter  |  Posted: February 06, 2013

Lyn Hill-Tout

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STAFFORD Hospital bosses have apologised 'unreservedly' for failing in their primary responsibility to keep all patients safe and to care for patients with the compassion and dignity they deserved.

 

In response to the publication of the Francis Report into the Mid Staffordshire NHS Foundation Trust scandal trust chief executive Lyn Hill-Tout said she welcomed its publication and thanked Mr Francis and his team for the time they devoted to listening to the evidence and their dedication in producing the report.

"We would also like to thank the witnesses, particularly the patients and families who re-lived experiences which should not have happened," she said.

"We apologise unreservedly that the board at Mid Staffordshire Foundation Trust and individuals working for the trust failed in their primary responsibility to keep all patients safe and to care for patients with the compassion and dignity they deserved. She said the report was rightly damning of the trust at the time.

"We have learnt the hard way," she said. "We have learnt from that experience and, through listening to the Inquiry witnesses, our patients, staff and local community, we try every day to continue to improve the care we provide to our patients."

She said the board would ensure they learned from the 290 recommendations made by the report and the actions they have already taken.

“There are many valuable lessons to be learnt and our expectation is that the NHS, at every level and every individual, takes these lessons to heart and acts upon them," she said. "Since the start of the Healthcare Commission Investigation in March 2008, our patients, local community and staff have been through very a difficult time. "For some the difficulties continue. "However, through the hard work of our staff, Stafford Hospital is now a very different place."

Mrs Hill-Tout said there was now independent evidence the quality of care given to patients at Stafford Hospital had improved.

"These improvements have resulted in reduced mortality rates, low hospital acquired infection rates and fewer serious complaints," she said.

"However, we know that we still do not get everything right all of the time and are not complacent and as Robert Francis has outlined many important changes are needed in the NHS and particularly personal and collective responsibility for ensuring safe, good care to our patients."

She thanked the local community for its continued constructive challenge and support in helping to make things better. "We have been heartened by those organisations and individuals who have worked with us to help put things right."  

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2 comments

  • Staf Newsletter  |  February 06 2013, 4:19PM

    Julie bailey and her organisation bought this to light about Stafford but she has gone on a personal crusade about the hospital and got involved with many things that she has no ideas about, to the point where she has almost got this hospital on its last legs. Mrs bailey who will you be complaining to when the hospital is closed and your relations have to go to stoke on Trent or Wolverhampton, two hospitals not performing as well as the current Stafford hospital! I have had family members in Stafford the last two years and all have received superb care probably much to Julie baileys disgust, it is no wonder no one visits her cafe any more and she keeps a low profile in the town! I hope the anti-Julie bailey action group success in getting A E open again at night therefore bringing in much needed funds to the hospital so the people of Stafford and surrounding areas can keep receiving fantastic care before it is too late and we are all shipped off to another under performing hospital

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  • Staf Newsletter  |  February 06 2013, 3:14PM

    I for one would like to say to Lyn Hill-Tout what an amazing job she has done to pick this trust up off the ground and in the gutter and turn it around into being one of the better hospitals in the region. With patience fortitude and sheer bloody mindedness she has steered this hospital back to health. I am confident that of ALL the hospitals in the NHS Stafford Hospital above all will implement the Francis report in full, how do I know this? because they are already ahead of the game. While the rest of the NHS play catch up it is to Stafford Hospital which they will look and to Lynn for how to make this happen. I want to thank the people who work at the hospitals for their courage tenacity and their dedication to care of the people of Stafford and Cannock. While this report has to be implemented and while the media spotlight will be on the signs outside the place YOU work, remember that we know you are still doing your best, that you have dedicated the last few years of YOUR career to make it work. WELL DONE, and keep your chins up and keep raising those standards ever higher, lets make Stafford the watch word in the future for how good things can be when done properly. let everyone also never forget the appalling tragedy and poor decisions of the management all those years ago who fell down on their duty of care. The families and the people of Stafford harmed and devastated. I believe we need a memorial in the grounds of Stafford Hospital and on it it should somewhere read. "LEST WE FORGET" this cannot happen again to anyone!

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