A FURIOUS woman has accused a Stafford housing association of “failing in their duty of care” towards her mother.When Vivien Hunt went to sheltered housing complex Lichfield Court to collect her mother Florence Jeffrey for a hospital appointment, she was horrified to find the car park and the footpaths outside The Oval premises iced over and impassable.
“It was just awful,” she said. “There was no way anyone could walk on it, it was just too dangerous.
“My mother had to miss her appointment because there was just no way she could leave the building.”
Mrs Hunt said she had checked a notice inside the doors of the accommodation which stated the area was the responsibility of Stafford and Rural Homes and she called the association to request the area be gritted immediately.
“They told me they just didn’t have the resources,” she said. “In fact they said maybe I should call Stafford Borough Council and ask them if they had any grit.
“They have a duty of care to my mother and the other residents and it feels like they have failed in that duty,” said Mrs Hunt. She said she feared for other residents who felt trapped in their own homes by the conditions outside their doors.
Sarah Wyke, of Stafford and Rural Homes(SARH), said staff had been working to clear the paths and car parks at Lichfield Court and the other residences as quickly as possible despite extremely difficult weather conditions.
"We would advise customers not to venture out during very bad weather but to postpone non-essential appointments," she said. "SARH provides a range of services for customers in these circumstances, such as collection or delivery of prescrip- tions and arrangements for grocery deliveries.”