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South Staffs Water awarded for customer service

By Staffordshire Newsletter  |  Posted: August 28, 2014

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SOUTH Staffs Water has been awarded top marks for its customer service for the second year running.

Industry regulator Ofwat gave the firm the highest score of 89 out of 100.

A spokesman for SSW said: “The ranking is especially important as it acknowledges South Staffs as delivering the best customer service out of the 18 companies that make up the UK water industry, while having one of the lowest bills.”

Rachel Barber, customer service director said: “Coming top in customer service is testament to our commitment and the support of our staff and supply chain partners.”

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Commenting on its vision for future customer service, Managing Director, Phil Newland said: “It’s not been an easy journey, especially as we remain committed to our affordability agenda and keeping our bills amongst the lowest in the country, but we are confident that our approach is right.”

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