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Stafford and Cannock benefits claims handling wins top score in national survey

By Staffordshire Newsletter  |  Posted: May 12, 2014

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NEW benefits claimants in Stafford and Cannock are receiving the quickest service in the country, according to a national survey.

The number of days it takes for the teams covering Stafford and Cannock to process new claims was less than half the time it takes nationally – which is an average of 22 days.

Stafford Borough Council and Cannock Chase District Council have been sharing services since 2011 - a move that saves each authority around £200,000 a year.

The latest figures mean that residents applying to Cannock get the speediest service in the county with Stafford customers second – a reversal in the placing of six months ago when the Stafford service was tops.

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Figures from the Department for Work and Pensions show Cannock processing new claims at an average of eight days with Stafford taking 11 days – compared to the 22 day national average.

Bob Kean, head of finance across both councils, said: "Our revenues and benefits function was highlighted by the independent Audit Commission as a successful way in which councils can cut the cost of running a service and still improve its performance. These national figures are testament to that."

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