STUDENTS who are eagerly awaiting A Level results day this Thursday are being reassured not to panic if they don’t get the results they want.
The Exam Results Helpline is back to help students with unexpected grades and will be opening its phone lines on August 14, 8am.
For the first time this year, careers advisers will also be available on Twitter and Facebook and are preparing to answer more queries than ever.
The Helpline, funded by the Department for Education, provides independent, expert advice to help students and their parents at what can be a stressful period of their lives.
Nick Hynes, Exam Results Helpline adviser, said: "Every year, there are students who don’t get the grades they need for university. There are those who achieve better grades than expected and those whose career plans have changed since they made their original university choices.
“At such a critical and life changing time, it’s imperative these students are clear what all of their options are, enabling them to make fully informed decisions about their futures."
Thousands of people called the helpline last year for advice on a number of topics including re-sits, re-marks, higher education, careers advice, apprenticeship guidance, vocational qualifications and gap years.
Student Sophie Stokes, who called the helpline last year, said: “It helped me massively as apart from my family I had no one else to talk to.
“The adviser looked at all potential solutions to the problem including suggesting night courses in my area and I feel he really understood all of the issues involved.”
The Helpline will be open for ten days this year to cover A Level and GCSE results day and can be reached on 0808 100 8000. (Calls are free from landlines. Mobile network charges vary).
Further information can be found at www.ucas.com/examresultshelpline